Monday, August 17, 2020

Pandemic effect: requests for new connections increased 30% among providers with FTTH

Customers have become more demanding: in addition to faster upload speeds, they began to request lower latency, particularly from gamers. The immediate response of providers was the forced increase of speeds of lower plans.

The confinement revealed the demand for higher speed connections: cooperatives, small ISPs and cable companies agree that the request for new connected homes increased in March and April by around 30% compared to the same months of 2019. In cities where big players compete against small companies in FTTH, clients began to turn towards SMEs, for the immediate attention for the new installations since restrictions in circulation limited the capacity of big players both to install and to repair.

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