Convergencia Research, Consultoría especializada en Latinoamérica y Caribe
Thursday, March 23, 2023

NPlay Southern Cone 2023

Más Móvil achieved a 40% reduction in customer tickets with Schaman's optimization system

The Spanish company gathers some 13 brands, based on its characteristic process of acquiring companies. This resulted in a complexity of networks, technologies, and processes. Leonardo Torres, Americas Region Business Manager of Schaman, announced the results of the implementation of process optimization, which was based on automation and consolidation of systems.

"Now all 13 brands share homogeneous processes - homogeneity increased by 85% - and the training time required for new employees was reduced from 15 to 5 days," Torres said.

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Convergencialatina returns on Wednesday, April 3

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Puerto Rico must deploy fiber optics in more than half of the island's homes

The data came from a Fiber Broadband Association webinar that revealed the island's situation in FTTH services. There is a plan for the footprint to reach one hundred percent of homes in 2027 financed by federal funds and privately executed.

Puerto Rico · Fixed Broadband

28/03/2024

Puerto Rico must deploy fiber optics in more than half of the island's homes

The data came from a Fiber Broadband Association webinar that revealed the island's situation in FTTH services. There is a plan for the footprint to reach one hundred percent of homes in 2027 financed by federal funds and privately executed.

Uruguay · Pay TV · Internet & OTT · Operators

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Through agreements with Claro and Movistar, cable operators expand their Internet offer

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Paraguay · Operators

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Government analyzes partial privatization of Copaco

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