Following the lawsuit filed by Sernac against the company, LLA CEO Balan Nair explained that VTR had to update its network due to the increase in call volume in the pandemic. This change was made for a month, in which they detected "some network problems and we have been transparent about it". The executive added: "We are working with the government and the regulator to also help them understand that this unique event, this Covid-19 period, is really force majeure, it is not something that is natural".
For his part, the CEO of VTR in Chile, Guillermo Ponce, admitted: “of course, we are in a difficult situation, especially in the month of May, when people went into quarantine and traffic increased by 40%. Simultaneously, we also had challenges in the service of our call centers ”.