In the last decade, almost all services have improved their levels of provision, which has increased the quality perceived by suscribers, according to a study conducted by Anatel.

Over the last decade, the Brazilian telecommunications market has not only seen significant progress in the development of its networks and the modernization of the technologies used, but also in the ultimate outcome of any market: consumer satisfaction with the service offered.

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List all analysis

Clear progress in customer satisfaction with Brazilian telecommunications services

In the last decade, almost all services have improved their levels of provision, which has increased the quality perceived by suscribers, according to a study conducted by Anatel.

MORE ANALYSIS

Regional smartphone market plunged 10% in second quarter

This is compared with the same period in 2025. The causes were higher memory and SoC costs, as well as the impact of sales channels increasing their inventories in anticipation of the price increase.

Viettel enters the market and targets Claro, Altice and Viva

The Vietnamese operator, which is already present on the other side of the island in Haiti, was awarded 240 MHz of spectrum. What will be the first steps for the new fourth player entering a market with more than 11 million mobile lines?

At Antel Summit 2026, Uruguayan operator identifies reducing the AI access gap as a challenge

Telecom posts 13.4% increase in consolidated sales in first half

The digital Caribbean: Connectivity's bright spots and challenges in a fragmented region

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