Five years ago, the percentage was 20%, said Cristian Hirsch, coordinator of the Secretariat of Modernization of the organization, during Tecnap 2025. Recently, the name of the citizen communication channel was changed from “Mi muni digital” to “Muni Express”: so far, more than 30,000 procedures have been carried out on the platform, and there are over 30 digital apps. Among the available services are the online driver’s license, the express business license, and the certificate of no outstanding debts.