The Comisión de Regulación de Comunicaciones (CRC) (Telecom regulator) acted upon the Mintic for a complaint against Wom for sending calls from Avantel National Automatic Roaming and interconnection, pretending they were from Wom to enjoy lower rates that are exclusive to an incoming operator”, Claro indicated through a statement.
The term "fraud" was used when it claimed that the company manipulates user information without his consent for its own benefit.
For its part, Wom defended itself by noting that Claro has been deliberately violating the regulations on interconnection, where the CRC ordered it to give interconnection to the new operator. Thus, "more than 50% of the calls made between the two companies are affected, seriously impacting users who have seen an essential public service being degraded," Wom said in a statement.