The use of recognition systems through biometric data is spreading to different use cases. As discussed during a seminar at the Smarter Cities & Digital ID Forum, despite a variety of biometric systems aimed at public safety, digital transformation and the constant use of online transactions require advances in accurate identification for everyday needs.
“People have the vision of facial recognition used in security, in airports, in banks. It is a powerful tool, which is being used by more and more people. In Brazil, it is already used even at the entrances of buildings. It is something that is becoming popular. At the same time, we have to work intelligently”, said the director of Operations and Events of Japan House São Paulo, Claudio Kurita.
Along these lines, NEC's account manager for advanced recognition systems, Michael Krajanowski, pointed out the insertion of biometrics as a tool that facilitates controls without "friction", but rather as a way to guarantee a better customer experience.
“When we think about biometrics and its use, and in the long term, there are two important aspects. Most people identify biometrics with facial recognition in the security part. And we can expand that to reduce friction, for a check-in or check-out. We may have various types of identification that can be shared between different types of institutions. This should be used in a way that enhances the seamless customer experience,” Krajanowski said.
As highlighted by Serpro's Business Manager, Henrique Mattiello, biometrics is an evolution. “Today we are moving towards an increasingly digital world. And we really want to be able to be identified safely, guaranteeing this identity, delivering a differentiated experience. Biometrics is primarily a form of identity validation. And there are three ways to do it: what we know, like passwords; or something you have, tokens or cell phones; and biometrics, which facilitates identification and validation. It offers a better experience and guarantees identity.”
There are, however, issues that deserve more depth, such as the use of child biometrics, or even if there are limits to the power of this tool. "This goes through a process of transparency," reinforced Mattiello, from Serpro. “We know that biometric information is being used in Brazil and around the world. Even if it is to release access from a cell phone. The limit is not to be scary. Biometrics are being used to provide more security at the time of a financial transaction, from check-in at the airport. Or he's being monitored like a big big brother. Society needs to understand what biometrics are used for. This transparency requires a lot to evolve so that biometrics can be used better and with better experiences. Transparency is key."
“We need to think about more checks and balances on the security issue. Probably more algorithms, centralized or decentralized data storage. It depends on the institution, the bank, retailer, small, gigantic. If it is decentralized, with information on the user's phone, perhaps no one has access to the data. What will be the route implemented? it is a tool. We are leaving the password behind. Something we know is not certain. Biometrics is progress. Safety is the most important thing. And new points will be raised as biometrics are implemented,” concluded Michael Krajanowski.