Convergencia Research, Consultoría especializada en Latinoamérica y Caribe
Thursday, March 23, 2023

NPlay Southern Cone 2023

Más Móvil achieved a 40% reduction in customer tickets with Schaman's optimization system

The Spanish company gathers some 13 brands, based on its characteristic process of acquiring companies. This resulted in a complexity of networks, technologies, and processes. Leonardo Torres, Americas Region Business Manager of Schaman, announced the results of the implementation of process optimization, which was based on automation and consolidation of systems.

"Now all 13 brands share homogeneous processes - homogeneity increased by 85% - and the training time required for new employees was reduced from 15 to 5 days," Torres said.

Last news and analysis

Argentina · Internet & OTT · Software and Applications

08/06/2023

IoT as a service

The perspective of the ecosystem actors is to design "as-a-Service" instances on the connected object, for which the interface between the connected thing and the user must be improved. The trend is observed in the case of the automaker GM and the operator Claro, with OnStar and the Mobility-as-a-Service model.

Globales · Smartphones & Devices

06/06/2023

Apple's Vision Pro launch shakes up the market

At a cost of US$3,499, they will be available from the beginning of next year. The glasses are equipped with 12 cameras that provide 23 million pixels with a latency of 12 milliseconds. Apple envisions its use in the entertainment, software development, and administrative markets.

Perú · Fixed Broadband · Operators

06/06/2023

Telefónica appoints Deloitte to evaluate options for its fiber unit

Globales · Smartphones & Devices

06/06/2023

Apple's Vision Pro launch shakes up the market

At a cost of US$3,499, they will be available from the beginning of next year. The glasses are equipped with 12 cameras that provide 23 million pixels with a latency of 12 milliseconds. Apple envisions its use in the entertainment, software development, and administrative markets.

Argentina · E-Government

05/06/2023

Open data: towards closing the gap between managed and published data

The new National Public Data Infrastructure (INDAP) seeks to standardize the collection and dissemination of data from public bodies. It will be ready for launch before the end of the first semester, with a two-year roadmap.

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