Convergencia Research, Consultoría especializada en Latinoamérica y Caribe
Thursday, March 23, 2023

NPlay Southern Cone 2023

Más Móvil achieved a 40% reduction in customer tickets with Schaman's optimization system

The Spanish company gathers some 13 brands, based on its characteristic process of acquiring companies. This resulted in a complexity of networks, technologies, and processes. Leonardo Torres, Americas Region Business Manager of Schaman, announced the results of the implementation of process optimization, which was based on automation and consolidation of systems.

"Now all 13 brands share homogeneous processes - homogeneity increased by 85% - and the training time required for new employees was reduced from 15 to 5 days," Torres said.

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Meta loses almost US$200 billion in market value in 24 hours due to forecasts of lower income and higher expenses

Marck Zuckerberg, CEO of big tech, asked Wall Street for "patience" so that it does not abandon its actions, although he reaffirmed that the firm will continue with its advanced technological initiatives that consume a lot of Capex, in a turnaround from the 2023 decision to limit those expenses.

Globales · Internet & OTT · Software and Applications

25/04/2024

Meta loses almost US$200 billion in market value in 24 hours due to forecasts of lower income and higher expenses

Marck Zuckerberg, CEO of big tech, asked Wall Street for "patience" so that it does not abandon its actions, although he reaffirmed that the firm will continue with its advanced technological initiatives that consume a lot of Capex, in a turnaround from the 2023 decision to limit those expenses.

Honduras · Operators

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Government promotes investments in Hondutel to enter triple play market

It provides more than US$40 million, together with the UNDP, to deploy fiber optics, whose laying will be available at the beginning of the second half of this year. It also bets on the corporate market.

América Latina · Software and Applications

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Why operations managers should pay more attention to cybersecurity

Fortinet organized a Latin American summit to discuss growing digital threats to operational technologies, from simple sensors to complex mechanisms that manage networks. The importance of combining IT systems with OT systems was highlighted, and the need to take cyber defense beyond the limits of the corporation itself, by adding suppliers and associates.

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