Convergencia Research, Consultoría especializada en Latinoamérica y Caribe
Thursday, March 23, 2023

NPlay Southern Cone 2023

Más Móvil achieved a 40% reduction in customer tickets with Schaman's optimization system

The Spanish company gathers some 13 brands, based on its characteristic process of acquiring companies. This resulted in a complexity of networks, technologies, and processes. Leonardo Torres, Americas Region Business Manager of Schaman, announced the results of the implementation of process optimization, which was based on automation and consolidation of systems.

"Now all 13 brands share homogeneous processes - homogeneity increased by 85% - and the training time required for new employees was reduced from 15 to 5 days," Torres said.

Last news and analysis

América Latina · Mobile · Internet & OTT · Operators

24/04/2024

Entel to invest US$618 million this year in Chile and Peru focused on mobile and home businesses

Globales · Free to Air TV - TDT

24/04/2024

Paramount puts Chilevisión and Telefé up for sale

Honduras · Operators

24/04/2024

Government promotes investments in Hondutel to enter triple play market

It provides more than US$40 million, together with the UNDP, to deploy fiber optics, whose laying will be available at the beginning of the second half of this year. It also bets on the corporate market.

Honduras · Operators

24/04/2024

Government promotes investments in Hondutel to enter triple play market

It provides more than US$40 million, together with the UNDP, to deploy fiber optics, whose laying will be available at the beginning of the second half of this year. It also bets on the corporate market.

América Latina · Software and Applications

23/04/2024

Why operations managers should pay more attention to cybersecurity

Fortinet organized a Latin American summit to discuss growing digital threats to operational technologies, from simple sensors to complex mechanisms that manage networks. The importance of combining IT systems with OT systems was highlighted, and the need to take cyber defense beyond the limits of the corporation itself, by adding suppliers and associates.

Brasil · Pay TV · Free to Air TV - TDT

22/04/2024

Brazilian linear TV seeks to reconvert to avoid its extinction

Competition with streaming has led the main groups to have their own platforms to be able to compete on other screens. The arrival of TV 3.0 can help in its conversion.

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