The CGR (Comptroller General of the Republic) told the CONATEL (National Telecommunications Commission) that, as a regulating entity, it is violating the law because it is not properly supervising the provision of cable television services of Multicanal S.A., in defense of consumer interests. The Office recommended to the CONATEL to create a unit to receive user complaints as well as monitor the solutions to said complaints. CGR gave the CONATEL 7 days to respond.