In a panel held during the Eighth Ministerial Conference on the Information Society in Latin America and the Caribbean, the experiences of Buenos Aires, Mexico City, São Paulo and Bogotá were discussed, as well as the problems faced by these initiatives in Chile. The points in common and their own definitions in the face of a concept that has changed over time.

As part of the Eighth Ministerial Conference on the Information Society in Latin America and the Caribbean, organized by the Economic Commission for Latin America and the Caribbean (ECLAC) and the Government of Uruguay through the Agencia de Gobierno Electrónico y Sociedad de la Información y del Conocimiento (AGESIC) (Agency for Electronic Government and Information and Knowledge Society), the panel "Smart cities: new spaces for innovation and development" was held, moderated by Mariana Rodríguez Zani, General Director of Convergencia.

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DE-CIX expands Latin America footprint with new interconnection nodes in Brazil and Mexico

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For players in the BPO industry, the adoption of agents raises the bar for the level of analysis that can be performed on conversations. Meanwhile, the development of voicebots and virtual agents continues to expand.

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Convergencialatina spoke with Fabián Monge, Customer Business Executive (CBE) at Amdocs, about the February 2026 launch of aOS, its new AI agent operating system, analyzing its potential applications in Latin American telecom operators.

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