"Telecommunications companies seek to improve customer service"

Jesus A. Sanchez, Chief Marketing Officer of Open International, spoke with Convergencialatina about the technological investments necessary for operators to have a 360-degree view of their customers. Cybersecurity is a new driver to advance in that direction.

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Argentina · Operators13/10/2025

AI: Telecom enters the agentic era to automate its networks

The operator is targeting networks that can self-diagnose, self-repair, and detect needs for assistance, expansion, or adjustment.

Globales · Software and Applications06/10/2025

By the end of 2025, there will be 3.6 billion gamers, of whom 1.6 billion will have paid subscriptions.

Revenue will reach US$188.8 billion, with an increase of 3.4%. Latin America will see growth of 6.4%, reaching US$8.3 billion.

Globales · Smartphones & Devices10/09/2025

Apple plays its cards with the iPhone Air, its new ultra-thin model

Apple launched the iPhone Air this Tuesday, its new ultra-thin model featuring a high-density battery and a new processor. The price is very competitive: US$ 999, in line with competitors’ pricing. The company also introduced the new iPhone 17, AirPods Pro wireless headphones, and a blood pressure monitor.

Globales · Data Center11/09/2025

Amazon, Google Cloud, Azure capture bulk of increased cloud services spending

Overall, spending by customers with these three hyperscalers increased by 27% year-over-year, in a context where global cloud services spending reached US$ 95.3 billion, 22% higher than a year earlier.

Brasil · Free to Air TV - TDT05/09/2025

TV 3.0 will substantially change the business model

Among the technical improvements, a greater interactivity stands out, which will enable the generation of Value-Added Services that until now were reserved for the telecommunications sector. Investments are needed, which some estimate at more than US$ 2 billion. The Government expects it to enter into service in June 2026.

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