Jesus A. Sanchez, Chief Marketing Officer of Open International, spoke with Convergencialatina about the technological investments necessary for operators to have a 360-degree view of their customers. Cybersecurity is a new driver to advance in that direction.

The different stages of growth of telecommunications operators' businesses in Latin America have led to the existence of different layers of operating systems to manage the added customers.

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By the end of 2025, there will be 3.6 billion gamers, of whom 1.6 billion will have paid subscriptions.

Revenue will reach US$188.8 billion, with an increase of 3.4%. Latin America will see growth of 6.4%, reaching US$8.3 billion.

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"Telecommunications companies seek to improve customer service"

Jesus A. Sanchez, Chief Marketing Officer of Open International, spoke with Convergencialatina about the technological investments necessary for operators to have a 360-degree view of their customers. Cybersecurity is a new driver to advance in that direction.

MORE ANALYSIS

For the financial sector, the solution to the AWS outage is a multi-cloud approach

It was one of the industries most affected by the outage, as it was among the sectors that most aggressively moved its operations from on-premises data centers to AWS and other cloud providers. According to analysts, the AWS service disruption caused “hundreds of billions” in losses.

The collapse of AWS and the sovereign risk of uncontrolled data

AI: Telecom enters the agentic era to automate its networks

The operator is targeting networks that can self-diagnose, self-repair, and detect needs for assistance, expansion, or adjustment.

By the end of 2025, there will be 3.6 billion gamers, of whom 1.6 billion will have paid subscriptions.

Revenue will reach US$188.8 billion, with an increase of 3.4%. Latin America will see growth of 6.4%, reaching US$8.3 billion.

Apple plays its cards with the iPhone Air, its new ultra-thin model

A DIARIO LATINO 25-10-2025

Senate approves Artificial Intelligence Law

Government urges Congress to approve Redata amid growing concern

Gustavo Scaglione and José Luis Manzano take over Telefe

Telefónica considers dissolving its infrastructure subsidiary

Operators urge CRT for clear rules