"Telecommunications companies seek to improve customer service"

Jesus A. Sanchez, Chief Marketing Officer of Open International, spoke with Convergencialatina about the technological investments necessary for operators to have a 360-degree view of their customers. Cybersecurity is a new driver to advance in that direction.

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América Latina · IxP30/06/2026

DE-CIX expands Latin America footprint with new interconnection nodes in Brazil and Mexico

Convergencialatina spoke with the executives responsible for the company’s operations in its two regional markets: Brazil and Mexico. Darwin da Costa and Omar Vega, respectively, discussed the company’s progress in each country and the different strategies adopted to reflect the characteristics of each market.

Globales · Data Center25/06/2026

Hyperscale infrastructure: Record figures, oligopolies and the dangerous AI bubble

A new report from MTN Consulting highlights the sector’s economic “circularity,” whereby hyperscalers invest in AI labs, which in turn spend that capital on the hyperscalers’ computing services. The report warns that this dynamic creates systemic risk.

Argentina · Software and Applications24/06/2026

Conversational AI transforms contact center business

For players in the BPO industry, the adoption of agents raises the bar for the level of analysis that can be performed on conversations. Meanwhile, the development of voicebots and virtual agents continues to expand.

Globales · Software and Applications · Economy23/06/2026

Circular financing: AI game with benefits, but also risks

A distinctive feature of these financial transactions is that, in many cases, the investment or capital contribution made by one company is intended to allow the recipient to purchase goods or services from the contributing firm.

América Latina · Software and Applications22/06/2026

Amdocs unveils agentic operating system and promises return on investment

Convergencialatina spoke with Fabián Monge, Customer Business Executive (CBE) at Amdocs, about the February 2026 launch of aOS, its new AI agent operating system, analyzing its potential applications in Latin American telecom operators.

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