"Telecommunications companies seek to improve customer service"

Jesus A. Sanchez, Chief Marketing Officer of Open International, spoke with Convergencialatina about the technological investments necessary for operators to have a 360-degree view of their customers. Cybersecurity is a new driver to advance in that direction.

MORE ANALYSIS

América Latina · Mobile09/03/2026

Ericsson warns physical AI looms and forces network plan shift

As part of MWC Barcelona 2026, Convergencialatina interviewed Ericsson Latam South president Rodrigo Dienstmann and Southern Cone CTO Andrea Faustino.

América Latina · Equipment Providers and Network Solutions09/03/2026

Intel promotes Xeon processor to run AI on CPUs and advance AI PC concept

Juan Casal, director of Telcos for the company in Latin America, outlined this vision during the Barcelona congress. A preview of the upcoming Xeon 6+ version was also presented.

América Latina · Equipment Providers and Network Solutions27/01/2026

NEC bets on growth in the enterprise market in the region

Roberto Murakami is NEC’s VP of Networks and Telecommunications for Latin America. In an interview with ConvergenciaLatina, he said the company aims this year to replicate the growth achieved in Brazil, where it has focused for the past two years on integration in response to declining investment by telecom operators.

Globales · Economy15/01/2026

AI’s exponential growth strains copper supply, sparks alerts

An S&P Global report indicates that while demand is expected to grow by 50%, supply will increase at a much slower pace. It forecasts that by 2040, 25% of demand will go unmet.

Globales · Smartphones & Devices · Software and Applications14/01/2026

Google wins AI race in smartphones by putting Gemini in Galaxy and iPhone

In the past two weeks, deals have been announced that position Big Tech’s AI as a market leader. OpenAI and Meta are pursuing an alternative path: replacing phones with new AI-native devices.

List all analysis