Jesus A. Sanchez, Chief Marketing Officer of Open International, spoke with Convergencialatina about the technological investments necessary for operators to have a 360-degree view of their customers. Cybersecurity is a new driver to advance in that direction.

The different stages of growth of telecommunications operators' businesses in Latin America have led to the existence of different layers of operating systems to manage the added customers.

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"Telecommunications companies seek to improve customer service"

Jesus A. Sanchez, Chief Marketing Officer of Open International, spoke with Convergencialatina about the technological investments necessary for operators to have a 360-degree view of their customers. Cybersecurity is a new driver to advance in that direction.

MORE ANALYSIS

WEF highlights economic risks from AI-induced disruptions

Economists consulted by the World Economic Forum warned about the impact of AI on employment and social destabilization, due to its effects on the course of the economy.

Weathering the impact is just the beginning: Ultimately, operators are positioning themselves as AI companies

First comes end-user adoption of AI and its footprint across networks. Next is AI integration into operators' internal processes. Finally, the possibility of becoming an AI-native company. These are the operator experiences.

Copelec case: artificial intelligence as a tool in electricity sector

It operates in the Chilean region of Ñuble and has 93,000 electricity customers. Its operation focuses on two aspects: data collection using the ETL model and integration of APIs, either their own or third-party's, as needed. The case was analyzed at the Clertic meeting in Panama last February.

Brazil to be DE-CIX's gateway to South America

Da Costa, Manager of Business Development at DE-CIX, stated that following the launch of their platforms in San Pablo and Rio de Janeiro, the company will evaluate new investments in the region. He highlighted the interconnection between their Brazilian platforms and their global network.

MWC Barcelona 2025 closed, with 56% of attendees coming from mobile-adjacent industries

The GSMA-organized event came to a close yesterday, with 109,000 attendees. AI in all its forms dominated the discussions and presentations, followed by telco consolidation in the European market. It was anticipated that in 2026 the show will be held from March 2-5.

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