Jesus A. Sanchez, Chief Marketing Officer of Open International, spoke with Convergencialatina about the technological investments necessary for operators to have a 360-degree view of their customers. Cybersecurity is a new driver to advance in that direction.

The different stages of growth of telecommunications operators' businesses in Latin America have led to the existence of different layers of operating systems to manage the added customers.

Read full article

MORE ANALYSIS

Globales · Hardware16/07/2026

Chip industry alert: Helium supply at risk again

The element is critical for the semiconductor industry. Its price has doubled since March due to the war in the Persian Gulf. Global supply is declining.

América Latina · IxP30/06/2026

DE-CIX expands Latin America footprint with new interconnection nodes in Brazil and Mexico

Convergencialatina spoke with the executives responsible for the company’s operations in its two regional markets: Brazil and Mexico. Darwin da Costa and Omar Vega, respectively, discussed the company’s progress in each country and the different strategies adopted to reflect the characteristics of each market.

Globales · Data Center25/06/2026

Hyperscale infrastructure: Record figures, oligopolies and the dangerous AI bubble

A new report from MTN Consulting highlights the sector’s economic “circularity,” whereby hyperscalers invest in AI labs, which in turn spend that capital on the hyperscalers’ computing services. The report warns that this dynamic creates systemic risk.

Argentina · Software and Applications24/06/2026

Conversational AI transforms contact center business

For players in the BPO industry, the adoption of agents raises the bar for the level of analysis that can be performed on conversations. Meanwhile, the development of voicebots and virtual agents continues to expand.

Globales · Software and Applications · Economy23/06/2026

Circular financing: AI game with benefits, but also risks

A distinctive feature of these financial transactions is that, in many cases, the investment or capital contribution made by one company is intended to allow the recipient to purchase goods or services from the contributing firm.

List all analysis

"Telecommunications companies seek to improve customer service"

Jesus A. Sanchez, Chief Marketing Officer of Open International, spoke with Convergencialatina about the technological investments necessary for operators to have a 360-degree view of their customers. Cybersecurity is a new driver to advance in that direction.

MORE ANALYSIS

Chip industry alert: Helium supply at risk again

The element is critical for the semiconductor industry. Its price has doubled since March due to the war in the Persian Gulf. Global supply is declining.

DE-CIX expands Latin America footprint with new interconnection nodes in Brazil and Mexico

Hyperscale infrastructure: Record figures, oligopolies and the dangerous AI bubble

A new report from MTN Consulting highlights the sector’s economic “circularity,” whereby hyperscalers invest in AI labs, which in turn spend that capital on the hyperscalers’ computing services. The report warns that this dynamic creates systemic risk.

Conversational AI transforms contact center business

For players in the BPO industry, the adoption of agents raises the bar for the level of analysis that can be performed on conversations. Meanwhile, the development of voicebots and virtual agents continues to expand.

Circular financing: AI game with benefits, but also risks

A distinctive feature of these financial transactions is that, in many cases, the investment or capital contribution made by one company is intended to allow the recipient to purchase goods or services from the contributing firm.

A DIARIO LATINO 16-07-2026

Chip industry alert: Helium supply at risk again

Nokia launches AI-native platform built on Nvidia GPUs

Public consultation for industrial 5G tender closes

Redam to open implementation of Federal Public Innovation Agenda

New York bans large data center projects