Jesus A. Sanchez, Chief Marketing Officer of Open International, spoke with Convergencialatina about the technological investments necessary for operators to have a 360-degree view of their customers. Cybersecurity is a new driver to advance in that direction.

The different stages of growth of telecommunications operators' businesses in Latin America have led to the existence of different layers of operating systems to manage the added customers.

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Entre Ríos government signs agreement with Salesforce for AI initiatives

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"Telecommunications companies seek to improve customer service"

Jesus A. Sanchez, Chief Marketing Officer of Open International, spoke with Convergencialatina about the technological investments necessary for operators to have a 360-degree view of their customers. Cybersecurity is a new driver to advance in that direction.

MORE ANALYSIS

How improvements implemented after the 2022 crisis helped contain a cyberattack on the Legislative Assembly

A recent cyberattack on Costa Rica’s Legislative Assembly was quickly contained by the various bodies and protocols established following the traumatic events of four years ago. Investigations are ongoing to determine the source of the latest incident and the access points used.

Big Tech burns free cash flow on AI investments

The combined spending by Amazon, Microsoft, Google and Meta exceeded the cash generated by their core operations by US$100 billion. A situation that is worsening.

Automation in Personal’s mobile access network: initial impacts on site acceptance, balancing and diagnostics

Convergencia identified how AI is being applied in five areas: 2G, 3G, 4G and 5G integration; mobile site acceptance; RAN Sharing; refarming and overlay; and vendor license management.

Smartphone shipments enter increasingly pronounced ups and downs

After strong smartphone sales in the first quarter, the second quarter saw a sharp 6% year-over-year decline, according to Omdia. Samsung benefited from being a memory manufacturer.

Entre Ríos government signs agreement with Salesforce for AI initiatives

A Memorandum of Understanding was signed during an event held at the MiradorTEC Technology Park in the city of Paraná. One of its key areas is the digital and agentic transformation of the provincial government.

A DIARIO LATINO 28-08-2026

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