Jesus A. Sanchez, Chief Marketing Officer of Open International, spoke with Convergencialatina about the technological investments necessary for operators to have a 360-degree view of their customers. Cybersecurity is a new driver to advance in that direction.

The different stages of growth of telecommunications operators' businesses in Latin America have led to the existence of different layers of operating systems to manage the added customers.

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"Telecommunications companies seek to improve customer service"

Jesus A. Sanchez, Chief Marketing Officer of Open International, spoke with Convergencialatina about the technological investments necessary for operators to have a 360-degree view of their customers. Cybersecurity is a new driver to advance in that direction.

MORE ANALYSIS

Chip industry alert: Helium supply at risk again

The element is critical for the semiconductor industry. Its price has doubled since March due to the war in the Persian Gulf. Global supply is declining.

DE-CIX expands Latin America footprint with new interconnection nodes in Brazil and Mexico

Hyperscale infrastructure: Record figures, oligopolies and the dangerous AI bubble

A new report from MTN Consulting highlights the sector’s economic “circularity,” whereby hyperscalers invest in AI labs, which in turn spend that capital on the hyperscalers’ computing services. The report warns that this dynamic creates systemic risk.

Conversational AI transforms contact center business

For players in the BPO industry, the adoption of agents raises the bar for the level of analysis that can be performed on conversations. Meanwhile, the development of voicebots and virtual agents continues to expand.

Circular financing: AI game with benefits, but also risks

A distinctive feature of these financial transactions is that, in many cases, the investment or capital contribution made by one company is intended to allow the recipient to purchase goods or services from the contributing firm.

A DIARIO LATINO 24-07-2026

EU approves Paramount’s acquisition of Warner

FCC issues rules for upper C-band auction

Telefónica and Cellnex to equip 3,800 towers with batteries under Energy-as-a-Service model

ICE announced that the TAM-1 passed its initial connectivity tests

Conatel approved the proposals from Tigo and Personal for the 5G tender