'Telecommunications companies seek to improve customer service'

Jesus A. Sanchez, Chief Marketing Officer of Open International, spoke with Convergencialatina about the technological investments necessary for operators to have a 360-degree view of their customers. Cybersecurity is a new driver to advance in that direction.

The different stages of growth of telecommunications operators' businesses in Latin America have led to the existence of different layers of operating systems to manage the added customers.

Read full article

"Telecommunications companies seek to improve customer service"

Jesus A. Sanchez, Chief Marketing Officer of Open International, spoke with Convergencialatina about the technological investments necessary for operators to have a 360-degree view of their customers. Cybersecurity is a new driver to advance in that direction.

MORE ANALYSIS

Call to integrate ethical principles into robot design

SES plans Space Relay service with next-generation medium Earth orbit satellites

NetUno Venezuela: 84% of interactions are handled and completed by virtual agent Bruno

Waiken ILW warns of deep regulatory asymmetry in Latin America

MWC Barcelona 2026

ZTE launches Air Max solution with AI-native infrastructure layer

A DIARIO LATINO 06-03-2026

Surf revives mobile network plan in São Paulo

BTG Pactual funds offer for Oi’s 27.26% in V.tal

Starlink neared 130,000 customers after 72% growth in 2025

Nearly 105,000 people from 207 countries attended MWC Barcelona 2026

Streaming accounts fell by nearly 2 million in six months