Jesus A. Sanchez, Chief Marketing Officer of Open International, spoke with Convergencialatina about the technological investments necessary for operators to have a 360-degree view of their customers. Cybersecurity is a new driver to advance in that direction.

The different stages of growth of telecommunications operators' businesses in Latin America have led to the existence of different layers of operating systems to manage the added customers.

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"Telecommunications companies seek to improve customer service"

Jesus A. Sanchez, Chief Marketing Officer of Open International, spoke with Convergencialatina about the technological investments necessary for operators to have a 360-degree view of their customers. Cybersecurity is a new driver to advance in that direction.

MORE ANALYSIS

Liberty Latin America maintains postpaid, B2B revenue after Melissa hurricane

Its revenues reached US$1.16 billion in the fourth quarter, with a slight year-on-year increase of 1%. Mobile subscribers totaled 6.79 million, while RGUs reached 3.83 million.

D2D technology fuels satellite sector consolidation amid business model uncertainty

Three models are emerging: mobile operators offering the service as a premium add-on; IoT providers positioning it as alternative connectivity; and satellite operators seeking to monetize their traffic capacity.

Presidential elections in Costa Rica: Three leading candidates with three different digital agendas

The elections will be held next Sunday, February 1st. Laura Fernández Delgado, of the Sovereign People's Party, leads the polls by a wide margin, to the point that she could win the presidency without a runoff.

Toward the end, the WEF succeeded in bringing AI into the debate

After three days dominated by geopolitics, the WEF wrapped up with a day focused on artificial intelligence and forward-looking discussions on the energy needs required to sustain the race for AI.

Warning to telcos: Job cuts may leave them vulnerable and unable to innovate

According to an MTN report, operators are continually adjusting their workforce under the pretext of improving dividends, while also taking advantage of the growing presence of AI. However, one possible consequence is excessive staff turnover and the loss of know-how, particularly in cybersecurity.

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