The strong increase in the demand for connectivity that occurred last year and that continues even now, with the pandemic and social isolation measures, forced the small ISP segment to train in digitalizing internal processes. “The quarantine hit us like a blow”, recalled Rodolfo Bianchi, vice president of the Cámara Argentina de Pequeños Proveedores de Internet (CAPPI), (Argentine Chamber of Small Internet Providers), in a panel during the third day of NPlay Southern Cone 2021. In one of the less “sweetened” speeches of the virtual meeting, Bianchi expressed: “People believe that the small ISPs were favored by the quarantine. I would say that was the case when it comes to growth since April 2020 sales were double by those of April the previous year, but that represents a growth, at best, of 1%. The problem was that we had a much higher consumption in our networks and that hit us hard. Costs increased, but revenues did not. While the telephone companies charge the data packages per mega consumed, we generally have a flat rate”, explained Bianchi.